Grievance Redressal
Version 1.0 · Effective
Contact and submit a complaint
For general support, contact support@auradeal.in. For a grievance, write to the Grievance Officer at saimakhan@auradeal.in or address correspondence to the Grievance Officer at the registered office below. Include the affected account or contact email, relevant listing/Short/review URL or ID, what happened, relevant dates, supporting evidence and the remedy requested. Never include passwords, OTPs or full banking credentials. A person affected by content or their authorised representative may complain without an AuraDeal account.
Handling and urgent complaints
We acknowledge intermediary grievances within 24 hours and resolve them within seven days, subject to shorter applicable legal deadlines. Qualifying removal requests are handled within 36 hours; qualifying intimate imagery, nudity or electronic impersonation complaints require reasonable and practicable removal measures within two hours. Clearly identify urgent harm and the exact content location. These are legal handling obligations, not a guarantee of the requested outcome.
Escalation and legal rights
Reply to the grievance email with the complaint reference if unresolved or if you seek review of moderation. Where applicable, an appeal to a Grievance Appellate Committee may be made within 30 days of the decision or expiry of the response period. Access to competent courts, consumer forums and other statutory remedies remains available. Privacy and copyright complaints can use this same contact route.
Operator and contacts
Aura Digital Products Private Limited
Registered office: S2/346 R-7, Sikraul, Varanasi, Uttar Pradesh, India
Support: support@auradeal.in
Grievance Officer email: saimakhan@auradeal.in
For complaints, see Grievance Redressal. For removal of your account and related data, see Account Deletion.